FAQs
ORDER & PAYMENT
Once you’ve completed your purchase, we will send you an Order Confirmation email.
Please check your junk mail or spam folders if you can’t find it. Otherwise, contact customer service on contact@maisonvirtue.com or via our contact form and we will be able to re-send your confirmation email to you for your reference.
CAN I CANCEL MY ORDER?
Unfortunately, we are unable to cancel or amend orders once they have been placed.
You have 14 days to notify us of any issues with your order.
You can return your order once you have received it, please find further details in our returns page
IS IT SAFE TO BUY ONLINE?
At Maison Virtue, we take online security very seriously. At no point do we store any financial information on our servers. Maison Virtue employs trusted and reputable third party hosting agents and payment providers to ensure the security of personal data.
All credit card details are entered on a secure server using Shopify Payments. The transfer of the purchase details from our site to Shopify Payments are encapsulated using their encrypted and digitally signed protocol which is secure and tamper-proof. Shopify Payments is level 1 (the highest level) PCI DSS compliant.
KLARNA
In co-operation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay Later in 30 Days
Pay Later in 3 Instalments
Klarna’s [Pay in 3 instalments] [and] [Pay in 30 days] are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
Further information and Klarna's user terms and conditions you can find here. General information on Klarna you can find here.
Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.
WHAT ARE SHIPPING COSTS AND TIMEFRAMES
Please see our Shipping page for the most up to date information on delivery options for each region.